Five stars only because it's a dead product that I really liked. I had four devices that were running okay, but no updates in several years and I am very security conscious. Replaced the built-in firmware with openwrt and some manual config with a much more stable and up-to-date experience. This renders the app of zero use, of course. The work involved is not for a novice who is unfamiliar with systems operation or networking. Some electronics background is handy too.
Had a power outage. Cannot get Luma to work
I was one of the original support gurus, and I still use the Luma. It's an excelent device still, and hasn't failed me yet.
Updated from 1 star to 4 stars. It looks the app or backend has been updated and the issues are gone. I've installed it on 2 more devices and both worked well. 👍 Old review: App always crashes when clicking "luma name". Always shows "wifi enabled ", not "online". Devices 0. Basically it allows you to setup, then it's useless. How could this pass quality control?
It's sad that the company who bought luma took it down the competition
Good news, customer support is now replying to my emails, bad news they are telling lies without solving firmware issue
Internet drops after few hours and there is no way to get it back unless u turn off and on... app does not help at all
The Nov 2020 app update v1.4.0.12 created several problems.: 1. When Luma is rebooted via the app it loses app connectivity with the green connection text staying gray. Despite this the meshed routers all connect and Internet is also connected. 2. Chat crashes Android phones. 3. Updates to the Luma firmware does not seem to be working. Several routers are stuck on the 2017.02.22-0 update and the latest that I know of is 2018.01.22-0 4. If you try to access the router home page or an Air Point router in the 192.168.55.1-10 range it blocks the setup in info pages A page appears saying it is filtered restricted and to press a button to ask permission to view. When you do so you get a message in the Luma app asking you to accept permission. Even after doing so it gives a HTTP 500 error saying it can't load the requested page. On the bright side the renaming crashing problem in the previous build was fixed. Newel Brands Company and First Alert Company PLEASE keep working on improving this app and the Luma routers. Too much money was spent by a large number of people. To abandon us would just not be right.
Useless app, uaeless product
App no longer supported. Tried to install Luma on 2 separate phones with an entire home WiFi reboot and establishing new accounts for my device. Spinning ring of light blue turns off after a minute and nothing else happens. No solid blue, no green, nothing. Luma device is unresponsive. Tried contacting support link but there is no one; the platform is no longer supported. Save yourself some time and frustration and find another brand.